Terms and Conditions
Maru Djembe Campsite
GENERAL CONDITIONS
We would like to inform you of the following conditions of stay at Maru Djembe. Note that these terms & conditions were accepted by you when the booking was made and forms the basis of our contract.
1. The person who makes the reservation and/or receives/read these conditions/that is included on the website agrees that if they could have made a booking they were competent enough to read and understand these terms and conditions and agrees that there is no need to sign the acknowledgement that there where terms and conditions as they were fully competed to make a booking that states they can read and to inform all the members of his/her group of the conditions and accepts the responsibility to ensure that all the members conform to the stipulations thereof. These terms and conditions are in any event applicable to anybody entering the property.
2. Fires and braai are strictly allowed to be made in designated fire points that is provided by Maru Djembe campsite. Only Maru Djembe will remove the hot ashes and coals from the braaiers. No own braaiers are allowed or any kind of fire making Pitts, pans or whatsoever. No fires are allowed outside the braaiers or on the ground at any time. If he/she or them/they/theirs fail to comply with these conditions they will be fined immediately R5000 and will be asked to put out the fire immediately and will result in immediate expulsion from the property and immediate cancellation of the booking, without any refund. This will be handled as a criminal offence under the National Veld and Forest Fire Act (No. 101 of 1998) Penalties: Vary depending on the severity of the offence and can include fines or imprisonment.
3. Removal of wood on the property to make fire or to remove from the property is STRICTLY PROHIBITED. This is for own safety for yourself and to protect the protected areas Act, specifically, aims to conserve biodiversity and mange protected areas like nature reserves. Violating these laws could result in fines of R2000, penalties, or even legal action by the relevant authorities.
4. Right of admission is reserved. Any person who misbehaves himself/herself or them/they/theirs to the judgment of the management or any of staff members or any standby or temporally member of Maru Djembe, must leave the premises on request. Admission / accommodation fees will not be refunded.
5. The use of any fireworks and confetti poppers are STRICTLY PROHIBITED and will result in immediate expulsion from the property and immediate cancellation of the booking, without any refund. There will be a fine of R2000 for the cleanup of confetti poppers. All firearms should be declared.
6. The responsibility of proper supervision over babies, toddlers and children rests on the person in whose care they enter the property with.
7. All facilities on the reserve are used at own risk, especially the swimming pool, hiking trails, dams and using of gas appliances. Maru Djembe does not accept responsibility for any injuries or damage which may be a result of utilizing the facilities or any other injuries or damage visitors may suffer on the property for whatsoever reason. The guest/s further acknowledge that Maru Djembe is in a private nature reserve and as such there are dangerous wild animals such as leopards, snakes, buffalo, etc. also poison plants and insect’s resident on the property which risk of injury and death the guest accepts as his/her own risk with no recourse to the owner and/or employee/s of the property and the lodge.
8. Visitors take part in any group activities organized by the lodge (if any) at own risk. Visitors bring their belongings, vehicles and trailers at own risk. Maru Djembe is not liable for the theft or loss or damage thereof.
9. Visitors agree that any property brought onto Maru Djembe private nature reserve serves as security for the fulfillment of the visitor's obligations as set out herein.
10. Visitors must always honor the peace and tranquility of the environment and may not play music or musical instruments at any time. Any music played inside/outside a camping area must be played softly and may not be heard by any other guests at all. After 22:00 there must be absolute silence in the reserve. Guests are specifically prohibited to play music from any car or sound system or phone or tablet or iPad or laptop within the boundaries of Maru Djembe, whether from a stationary or moving vehicle, no matter what time of the day or night. Guests specifically and irrevocably authorize and instruct any employee/manager of Maru Djembe to switch off / remove / destroy / throw in the dam any device /car keys / radio that contravenes this rule. We wish to emphasize that Maru Djembe is not a party spot. If you wish to have a party and be noisy at all, rather book the whole of camp for your own use. No exceptions will be allowed. Maru Djembe only caters for guests who wish to relax quietly in a tranquil environment while enjoying what nature offers.
11. No playing of music, eating, drinking, smoking, screaming or shouting are allowed at the swimming pool. No alcoholic beverages may be taken into the area around the swimming pool. No littering of any kind is allowed anywhere on the property of Maru Djembe. Use the provided rubbish bins which are cleaned daily by our staff. No loud shouting or screaming is allowed anywhere on Maru Djembe. Always respect nature and the cleanliness of the area.
12. Visitors are responsible for all equipment on Maru Djembe used by guests and must pay for any breakage/damage during their visit. A breakage / key / remote / compliance deposit might be payable together with the final accommodation payment. Visitors are responsible for all damages caused to the property of Maru Djembe. The cost of any damage and breakage is payable as it occurs. Breakage deposit refunds (only if specifically charged & paid) are done within 5 business days by Electronic Fund Transfer from Absa to the bank account nominated by the Guest in writing. We reserve the right to charge a breakage deposit at any time during your stay, if circumstances so warrants, in our own and exclusive discretion, in which event the deposit is payable immediately upon request. We also reserve the right to call upon any/all guest(s) to positively identify him/her/them/they with an officially valid issued identity card / document or passport at any time during their stay or before arrival, failing which the guest agrees not to enter Maru Djembe.
13. Please drive carefully on all the roads in the reserve and do not exceed 20 km per hour. Children and animals always have right of way. Under no circumstances may any animal be fed! If you feed the animals, you only accomplish in signing their death warrant as they become a nuisance and must be put down.
14. Visitors must immediately report any breakage or fault on/to the premises to management.
15. No discrimination or racism of any kind will be tolerated, including reverse discrimination. No abuse of any kind will be tolerated. Any form of discrimination or abuse will result in the immediate cancellation of the reservation without any refund. Any form of dishonesty on the part of the guest, in the reasonable opinion of Maru Djembe, will lead to immediate cancellation of the booking without refund.
16. No motorbikes, quad bikes or similar vehicles are allowed. Fires may only be made in the braai facilities provided. No wood may be gathered from the property. Bring your own firewood/charcoal, which may also be for sale. Use the lid on the braaier to cover the fire when unattended or done using it. The instructions are on the braaier. You can only make a fire at designated areas that is marked as a braaier.
17. Rude language, racism name calling and swearing are not allowed. Any form of conduct by a guest/s, which in the opinion of management compromises the property or enjoyment of the reserve by other guests, will result in immediate cancellation of the booking and expulsion from the property, without any refund.
18. No smoking at the swimming pool and lapa. Use the ashtrays provided or bring your own. Do not throw a burning cigarette into the bush. Please note that starting a fire causing damage to the property / grazing of Maru Djembe Campsite etc. is a criminal offence in addition to civil liability.
19. No person may remove any object/animal/property/plant/flower from the reserve without duly authorized written permission. Similarly, you may not bring other guests who has not booked & paid upfront onto the property of Maru Djembe. The area surrounding Maroelani spa, Maroelani Lodge is strictly off limits without prior appointment. You may not arrive at Maroelani lodge, in order to "see what it looks like" or "to make an appointment". Appointments can only be made by telephone/SMS/WhatsApp or email.
20. Any contravention of any of the conditions contained herein will result in immediate cancellation of your booking and expulsion off the property without further notice plus possible action for damages. The guest(s) undertake to not ask for a refund, as no refunds will in any event be considered. The guest forfeits his/her breakage deposit if he/she or anyone in his/her group contravenes any of these rules.
21. We reserve the right to amend or change these Rules at any time as circumstances dictate.
22. No littering, use provided bins for rubbish. Leave the campsite clean and neat. If no bin was provided for what any reason, you can collect a bin from the rubbish bin station that is clearly marked.
23. Reservations must be paid as follows:
A 100% deposit payment within 24 hours to 14 days from making the booking,
A 50% deposit for bookings, seven days in advance and longer
No entry will be granted into Maru Djembe if all outstanding amounts have not been paid in full and is visible in our bank account as cleared funds. We retain the right but shall not be obliged to (in our own exclusive discretion) to fully cancel or partially cancel any booking not paid for on the respective due dates. Accommodation is charged per person on a sliding scale and per campsite. If more persons arrive than booked for, you will be charged per child/adult per day/night extra subject to the maximum number of people in any event allowed per camping site. The guest hereby grants Maru Djembe irrevocable instruction to charge any amount due to Maru Djembe against the credit / debit card of the guest if Maru Djembe do have the particulars of such credit / debit card.
24. Cancellations: Between 0-7 days of arrival, forfeit the whole deposit 100%
Between 8-15 days of arrival forfeit 100%
Between 16-30 days of arrival forfeit 100%
25. Any relaxation of any of the Rules by any authorized person on behalf of Maru Djembe does not mean that a change or relaxation of any Rule has occurred. Also note that, as stupid as it may sound, another guest may not give you permission to break any rule as set out herein.
26. In the event of a dispute between members of a party, the person in whose name the booking is made shall be regarded as the leader of the group and he/she shall be responsible for everybody else's actions. Similarly, we might ask for Email or WhatsApp confirmation that all guests in a group received and will abide by these rules. Without such confirmation received by us in a reasonable time after the request thereof, you might be refused entry to Maru Djembe.
27. Maru Djembe shall at any time have the right to insist on positive identification from any person who enter Maru Djembe, in order to determine who has made a valid reservation and thus the right to be at Maru Djembe, subject to these terms and conditions. Similarly, we need to know who our actual guests are. If you book through an agent or our website, the details as requested by us, must be provided by the agent on demand, failing which you will be in breach of these terms.
28. All date changes, no matter the reason (including Covid-19), are handled as follows:
- Date changes will only be allowed if the full accommodation cost was paid. It follows that no date change will be allowed if only a deposit was paid.
- If a reservation deposit was previously paid, the outstanding balance is due at least 14 days prior to arrival. If the outstanding balance is not paid at least 14 days prior to arrival, the reservation will be cancelled automatically and the deposit paid, forfeited.
- If travel becomes restricted due to Government imposed Regulations or Laws, sickness or for any other reason whatsoever, date changes will gladly be accommodated but only if the reservation was paid in full.
- Any newly chosen future date will be at the prevailing rate for the current dates or the new chosen date(s), whichever is the highest, and any previous discount granted will not be applied anymore.
- In the event of a no show or a cancellation of a reservation, the guest will forfeit the amount paid.
- Any requested date change within 14 days prior to arrival, not due to travel restrictions imposed by a Government Law or Regulation, will be subject to an admin fee, calculated as 50% of the accommodation cost.
- Any reservation change to a new date is subject to availability of the new dates so chosen.
- To change your reservation, our reservation system requires a new date in order not to automatically cancel the reservation, including credit/s for amounts already paid (if any).
29. Remember: Acts of God/Natural disasters/Bad weather/road noise etc. and the discomfort associated therewith are not within our control! Terrible cell phone reception/irritating mosquitoes/persistent flies/ill-behaved neighbors/non-effective government/etc. are also not of our making. For any complaints - contact those institutions directly - our cell phones do not accept calls pertaining to the above!